Support Tickets

Select the ticket type that best addresses your concern.

Web Reputation

Report malicious domains, URLs or IP addresses, or request a reputation correction

Content Categorization

Report domains, URLs or web IP addresses with no content category assigned, or request a category change

Sender IP Reputation

Report IP addresses sending malicious emails, or request a reputation correction

Sender Domain Reputation

Report email sender domains that are incorrectly blocked or email sender domains that are malicious

File Reputation

Report SHA256 hashes of files believed to be malicious, or request a reputation correction


Submit Snort Rule false positives or request IPS/IDS coverage for a specific CVE.

Unsure which ticket type you need? Click here for more information

Frequently asked questions

Find quick answers to the most frequent questions asked by customers

Unsure what you need help with?

Our support documentation covers a variety of topics to assist you.

General Account Information

Login problems and related information

Reputation Center

Common questions about reputation issues and lookups

Email Status Portal

Submitting and monitoring email submissions for classification

Reputation Center
Email Status Portal
Reputation Monitoring Service
IPS/IDS Coverage Overview
General Account Information
Security Tools