At Cisco Talos, we need customers to be able to provide feedback at all times, whether it be about false positives or negatives, or missed categories. Because we deal with an abundance of data across our platforms — such as IPS alerts, Cisco Secure Endpoint alerts and more — feedback helps us test the efficacy of those alerts and systems promptly.
The dispute ticketing system and our analysts are closely linked together, allowing for greater interactivity between our analysts and customers, and gives customers the ability to log into their account on Talosintelligence.com and see the resolution of every dispute they have ever filed.
If a user does not have a CCO ID through Cisco, they can create a free guest account here.
For more troubleshooting information, see Account Problems.
