Email Status Portal

Email classifications

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Email Submission	Definition	Submission Method	User Consideration for Submitting
Spam/Threat	Messages containing threats or unsolicited/undesired content. Spam or threat messages are never legitimate and may contain one or more of the following: phishing links, viral or malicious attachments, scams, malicious or otherwise untrustworthy links or general spam.	spam@access.ironport.com phish@access.ironport.com virus@access.ironport.com Outlook Plugin ‘Spam’, ‘Phish’, or ‘Virus’ button	Delivered to the user's inbox. User believes the message to contain a phishing link, viral or malicious attachments, scams, malicious or otherwise untrustworthy links or general spam.
Legitimate	Legitimate (good) email, not spam. Also known as ‘Ham.’	ham@access.ironport.com Outlook Plugin ‘Not Spam’ button	Detected to contain a phishing link, viral or malicious attachment, scam, malicious or otherwise untrustworthy links or general spam, but submitting user considers the message legitimate.
Graymail	Graymail is legitimate (not Spam) email that is commercial bulk email, often marketing. Usually subscription based, sometimes unwanted. Users may have knowingly or unknowingly solicited mail from the sender. For example swiping a badge at a conference or making an online purchase, etc. Legitimate subscription-based marketing email will have a working unsubscribe mechanism.	ads@access.ironport.com Outlook Plugin ‘Marketing’ button	Graymail messages not detected as graymail.

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