Email Status Portal

Email classifications

Email Submission	Definition	Submission Method	User Consideration for Submitting
Spam/Phish	Unsolicited and undesired. Spam/Phish is never legitimate and may also be malicious (phish, virus, malware, scams, etc.)	spam@access.ironport.com phish@access.ironport.com virus@access.ironport.com Outlook Plugin ‘Spam’, ‘Phish’, or ‘Virus’ button	Delivered to the user’s inbox, but user considers message to be spam or Phish.
Legitimate	Legitimate (good) email, not spam. Also known as ‘Ham.’	ham@access.ironport.com Outlook Plugin ‘Not Spam’ button	Detected as spam, but user considers message legitimate
Marketing / Graymail	Marketing is legitimate (not Spam) email that is commercial bulk email. Usually subscription based, sometimes unwanted. Users may have knowingly or unknowingly solicited mail from the sender. For example swiping a badge at a conference or making an online purchase, etc. Legitimate subscription based marketing email will have a working unsubscribe mechanism. Graymail is a broader category that Includes Marketing as well as other legitimate bulk mail.	ads@access.ironport.com Outlook Plugin ‘Marketing’ button	Marketing/graymail messages not detected as marketing/graymail.
Not Marketing / Graymail	Legitimate email (not Spam) that is not bulk and not subscription based. Usually person-to-person and/or transactional.	not_ads@access.ironport.com	Detected as Marketing/Graymail, but user considers the message to be transactional or otherwise not Marketing/Graymail.

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